CODE4UTECH aims to resolve customer and user concerns fairly, transparently, and within a reasonable period.
If you have a complaint regarding our website, software, SaaS product, service, privacy practices, billing, or customer support, you may contact us using the process below.
You may submit a grievance relating to:
To help us investigate quickly, please provide:
Do not send passwords, full payment-card numbers, authentication codes, or other unnecessary confidential credentials.
After receiving a grievance, we may:
The time required may vary depending on the complexity of the matter.
Privacy-related complaints may be sent to: support@code4utech.com
Where required, complaints will be handled in accordance with applicable privacy and data protection law.
If you believe your account or information has been compromised, contact us immediately at: support@code4utech.com
Please provide enough information for us to identify the affected service without sending passwords or authentication codes.
If your concern has not been satisfactorily resolved through ordinary support, clearly mark your email:
Our team will review the matter through an appropriate escalation process.
Where a complaint relates primarily to an independent third-party provider, CODE4UTECH may assist where reasonably possible, but the third party's own policies and contractual terms may apply.
Examples include:
Nothing in this Grievance Policy prevents a person from exercising rights available under applicable law or approaching an appropriate regulatory or judicial authority.